MEND MEDICAL APPAREL
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Frequently Asked Questions

Everything you need to know about our products, orders, and technology. Can't find an answer? Contact us →

Pre-Orders

Pick your color and size on the Comfort Wrap, Comfort Scrubs, or compression socks page, tap Pre-Order Now, and leave your name and email. That reserves your spot in our first production run. There's no checkout and no payment at this step.
Not when you reserve. As your order nears production, we email you to confirm your details and pay. Nothing is charged until you confirm.
Reserving locks in the price shown today for the order you reserve: $68 for Comfort Wrap, $74 for Comfort Scrubs, and $28 for compression socks.
Yes, any time before you confirm and pay. Reply to any email from us or write to contact@mendmedicalwear.com. Since nothing has been charged, there's nothing to refund.
Not yet. All three are pending FDA 510(k) clearance, and we don't take orders or reservations for them until clearance is granted. Join the waitlist on each product's page and we'll email you when they're available.

Products

Standard hospital gowns are designed for clinical utility — not for the person wearing them. MEND recovery gowns are made from a soft cotton-merino blend, with full-length sleeves, an attached hood, and a single full-length zip — front or back, your choice — made from repurposed bamboo instead of metal. Shoulder-seam zips give clinicians IV access without removing the gown, so there are no ties and no open back. They're machine washable, come in nine colors and patterns, and feel like loungewear, not a paper sheet.
Metal zippers and hardware are a known hazard around MRI machines and other strong magnets. Ferromagnetic metal can turn into a fast-moving projectile, metal threads or hardware can heat up and cause burns during a scan, and metal parts can shift inside the machine's field or interfere with implanted devices like pacemakers. MEND's zippers — and all hardware across our apparel — are made from repurposed bamboo instead, so you can wear MEND apparel through imaging, procedures, and everyday care without giving MRI safety a second thought.
Yes. We offer bulk pricing for hospitals, rehabilitation centers, assisted living facilities, and home health agencies. Please contact us for a wholesale quote and to discuss customization options including embroidered logos.
Our apparel products (recovery gowns, scrubs, compression socks) are consumer medical-grade apparel and do not require FDA clearance. The MEND AirGuard™ fall-detection collar, MEND Pulse blood pressure monitor, and MEND Oxi pulse oximeter are all medical devices and are currently pending FDA 510(k) clearance and CE Mark. None of them can be ordered or reserved until clearance is granted; you can join the waitlist on each product's page to hear the moment they're available.
MEND Compression Socks provide 20–30 mmHg graduated compression — the clinical standard for nurses, caregivers, and patients on their feet all day or recovering from surgery. This level is appropriate for most adults and is often recommended by physicians for DVT prevention and edema management. Always consult your doctor if you have a diagnosed circulatory condition.
The standard behind the number. 20–30 mmHg is the pressure measured at the ankle on a graduated profile, the band labelled medical Class 1 under RAL-GZ 387/1. In the US, hosiery for general medical purposes is a Class I device under 21 CFR 880.5780 and exempt from premarket notification. We do not sell or test these for prevention of blood pooling in the legs, which is the Class II use under the same regulation.
It names the standard a device is engineered to meet, and nothing beyond that. MEND Pulse is designed to ISO 81060-2, the international protocol for validating automated blood-pressure monitors, which sets the ±3 mmHg limit. MEND Oxi is designed to ISO 80601-2-61, which defines the ARMS accuracy measure used for pulse oximeters. Every connected device on this site is pending FDA 510(k) clearance and none has completed its clinical validation study yet, so we use clinical-grade to describe the design target rather than a result already achieved. When clearance is granted we will say so with the submission number.
Yes, for bulk orders of 24+ units we offer embroidery customization on gowns and scrubs. Colors are available across our standard palette. Lead time for custom orders is approximately 3–4 weeks. Contact us at contact@mendmedicalwear.com to discuss.

AirGuard™ Safety Collar

AirGuard™ uses a 6-axis IMU (accelerometer + gyroscope) to read the motion signature of a fall — distinct from everyday movement like sitting down quickly, bending over, or bumping into furniture — and triggers in under a second. There's no button to press and nothing to configure.
AirGuard™ automatically sends an SMS and places a call to up to three designated emergency contacts, sharing your location. No app needs to be open, and there's no button to press — the alert goes out on its own.
That's what the 6-axis sensor is built for — distinguishing an actual fall from things like walking on uneven terrain, light exercise, or household tasks. We haven't published clinical trial figures yet, since the device is still pending FDA 510(k) clearance ahead of launch.
AirGuard™ doesn't have a ship date yet. It is pending FDA 510(k) clearance, and we don't take orders or reservations for it until clearance is granted. Join the waitlist and we'll email you the moment it's available.
Yes. At 38g — lighter than a watch — it's designed to sit comfortably at the base of the neck, slim enough to tuck under a shirt. The soft, hypoallergenic silicone band and breathable design mean most wearers forget it's there.

Sizing & Fit

MEND gowns are sized S–XL and scrubs are sized XS–XL, both true to standard US sizing. For gowns, we recommend ordering your usual top size for the best fit. Compression socks are sized by shoe size rather than measurement: S/M (shoe 5–9), M/L (shoe 8–11), L/XL (shoe 10–13).
Gowns and scrubs currently top out at XL. We believe recovery wear should fit every body, so if you need sizing outside our standard range, please contact us — we accommodate custom sizing for bulk facility orders and are evaluating extended sizing for a future release.

Orders & Shipping

We currently ship to all 50 US states and US territories. International shipping to Canada, the UK, and the EU is coming in late 2026. Sign up for our mailing list to be notified when international shipping opens.
Standard shipping (free on all orders): 5–7 business days. Expedited shipping (2–3 business days): $12. Overnight shipping: $28. All orders ship from Portland, OR. You'll receive a tracking number via email once your order ships.
Yes. Pre-orders can be changed or cancelled any time before you pay. Once an order is paid, it can be changed or cancelled within 24 hours. After 24 hours, orders enter our fulfillment queue and may have already shipped. Contact us immediately at contact@mendmedicalwear.com if you need to make changes.

Returns & Exchanges

We accept returns within 30 days of delivery for unworn, unwashed items in original packaging. Compression socks must be unopened for hygiene reasons. To initiate a return, contact us at contact@mendmedicalwear.com with your order number and we'll send a prepaid return label within 1 business day.
Refunds are processed within 3–5 business days of receiving your return. Depending on your bank or card issuer, the credit may take an additional 3–5 business days to appear on your statement.
We're sorry — that shouldn't happen. Contact us within 7 days of delivery with a photo and your order number and we'll send a replacement immediately at no cost, no return required.

Care Instructions

Machine wash cold, gentle cycle, with like colors. Tumble dry low or lay flat to dry. Do not bleach. Do not iron directly on embroidered areas. Our cotton-merino blend is designed to maintain softness and shape through repeated washing — tested to 100+ wash cycles with no significant pilling or shrinkage.
AirGuard™ is IP67 water-resistant, so you can shower, wash your hands, or get caught in the rain without taking it off. Wipe the silicone band clean with a damp cloth as needed — it's not designed to be machine washed or submerged.

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Our team is based in Portland, OR and responds to every message personally.

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